Ways of getting support @ DirectClanHosting

 

We are an office based company, With office based working hours. We understand being a Game Server Provider its important to be on when you need help. You can game from 9 o clock in the morning to 12 o clock at night and you may need support. We understand that its vital to make sure all customers are happy with the support we provide. This is why DirectClanHosting have invested in a office and have dedicated sales and support team. Below are the hours of how we work and if your an exisiting customer the best ways to contact us at what times.

 

Office Support Hours - (Ways To Contact Us In The Office)

 

*All Times Are In GMT British Times*

 

9.00AM to 5.30PM - Monday to Friday

 

Contact us in the office by

 

E-mail:

- Billing E-mail: Billing@DirectClanHosting.com

- Support E-mail: Support@DirectClanHosting.com

- Sales E-mail: Sales@DirectClanHosting.com

- Informaiton/General Questions: Info@DirectClanHosting.com

- Sponsor/Partner Questions: Sponsoring@DirectClanHosting.com

- Webmaster Questions: Webmaster@DirectClanHosting.com

 

Phone: 07914577972 (Sales & Support Only)

 

Support Forums - http://forum.directclanhosting.com (Create a post in our forums and someone will reply in the office hours)

 

Support Ticket System - http://www.directclanhosting.com/support (Create a any type of ticket and you will get a response as soon as possible)

 

IRC Support - #DirectClanHosting On Quakenet Server (If you use IRC, You can join our channel and message an "@" = Admin. Names [DCH]Admin or [DCH]Josh

 

Live Support - If you are looking to speak to us LIVE! You can use our website and someone will speak to you and help you if you have any "Qucik" questions.

 

All exisiting customers please only use these ways of contacting us if it is not urgent.

 

If your service is offline, Please do contact us anyway possible. If its a sales question you can contact us any way possible. Mod installs, low priority support is all now being moved just to the ways above.

 

Please use only these ways in office hours to contact us, If its an urgent matter please contact us only via msn messenger/xfire/skype.

 

There are different pages to check about ways of using support and contacting us.

 

Contact us page | Staff members page